VERewards Terms and Conditions (“Agreement”)
Acceptance of Terms of Use
Vacation Express USA Corp. (referred to herein as "Vacation Express") makes all information, documents, communications, files, text, graphics, and logos available for use, subject to the terms and conditions set in this document, including any changes that Vacation Express may from time to time publish, and subject to your obtaining the prior express written consent of Vacation Express authorizing such use. By using this information in any way, including and without limitation to, downloading of any copyrighted materials, or merely browsing the information, you agree to and are bound by these Terms of Use and any other conditions imposed by Vacation Express at the time of granting its written consent. For greater certainty, any party wishing to use any images, artwork, text, graphics, logos, logotypes and flash animations or other intellectual property (“Intellectual Property”) of Vacation Express must first seek and obtain the written consent of Vacation Express.
Terms of Use
All information is provided by Vacation Express as a service to our partners to facilitate the distribution of copyrighted graphics, imagery and logos. In accordance with this agreement, all distributed content must be properly used and credited. All distributed material must be used for the sole purpose of marketing Vacation Express and its products.
The use of any image, photo, or logo outside the scope of marketing Vacation Express and its products is strictly prohibited. Use of any image from the media site to market or represent any product besides that which is represented by Vacation Express constitutes a violation of this Agreement and applicable copyright and trademark law. Unless otherwise specified and/or credited, all Intellectual Property herein provided are the copyright and/or trademark of Vacation Express. All rights reserved. Altering any Vacation Express Intellectual Property is strictly prohibited. Logos may only be resized to fit your specific purpose provided the proportions of the graphic are unchanged.
The use of any Intellectual Property of Vacation Express in a manner which suggests that a party other than Vacation Express owns them is strictly prohibited.
In addition: All Vacation Express logos used on third-party websites must be hyperlinked to https://www.vacationexpress.com (the “Website”)
Policy Changes
Vacation Express reserves the right to change the Terms of Use and other guidelines or rules at its sole discretion. You must visit the Website before each use of any Intellectual Property to ensure that you are aware of the policy in place at the time. Your use of the Intellectual Property constitutes your acceptance of any changes.
Restricting Access
Although it is not our intention to do so, at any time if we have cause (including and without limitation to, our good faith belief that you have violated the Terms of Use), Vacation Express reserves the right to restrict, suspend, or terminate your access to all or part of this information, without prior notice or liability.
(a) Waiver. No delay on the part of Vacation Express in the exercise of any right, power or remedy hereunder will operate as a waiver. No single or partial exercise by Vacation Express of any right, power or remedy hereunder preclude other or further exercise hereof or the exercise of any other right, power or remedy. Except as expressly stated to the contrary, the rights and remedies herein expressly provided are cumulative and not exclusive of any rights or remedies provided at law, in equity or otherwise.
(b) Severability. Every provision of these Terms of Use is intended to be severable; if any term or provision is determined to be illegal or invalid for any reason whatsoever, such illegality or invalidity will not affect the validity of the remainder of these Terms of Use. Without limiting the generality of the preceding sentence, if any remedy set forth in these Terms of Use is determined to have failed its essential purpose, then all other provisions of these Terms of Use, including without limitation the limitations of liability and the exclusion of damages, will remain in full force and effect.
(c) Jurisdiction. This Agreement will be governed and construed in accordance with the laws of the State of Georgia. Any action or proceeding arising out of or related in any way to these Terms of Use shall be brought in a court of competent jurisdiction in Fulton County, Georgia. Neither party will raise object to such jurisdiction or venue because of the residence or domicile of any party thereto.
(d) Injunctive Rights. You acknowledge and agree that, in the event of any breach of this Agreement, Vacation Express would be irreparably and immediately harmed and could not be made whole by monetary damages. Accordingly, it is agreed that, in addition to any other remedy to which it may be entitled in law or equity, Vacation Express shall be entitled to an injunction or injunctions (without the posting of any bond and without proof of actual damages) to prevent breaches or threatened breaches of these Terms of Use and/or to compel specific performance of this Agreement, and that neither you nor your agents will oppose the granting of such relief. You also agree to reimburse Vacation Express for all costs and expenses, including attorneys' fees, incurred by Vacation Express in attempting to enforce your obligations or those of your agents hereunder.
Registration
Please visit https://myverewards.com and click on ‘Join now’ in the lower part of the Sign-in portion. You must then complete a short registration form.
Eligibility
All travel agents residing and conducting business with Vacation Express, with a valid IATA, ARC, TRUE or CLIA number, are eligible to participate in VERewards. Participation includes, claiming bookings, earning points, and redeeming points. All agents must be registered with www.myverewards.com and by so doing they shall have been considered participants in the program. Bookings must be made with Vacation Express to qualify for VERewards points. Only US based travel agents will receive VERewards credit cards. Agents based in Canada or any other country will be issued checks for their redemptions.
Rewards
VERewards is a points-based system in which you will earn points for each qualified booking or promotional booking. Point values range from 1,500 points to 6,000 points depending on whether it is a promotion or a qualified booking. The threshold to redeem is batched at every attainment of 75,000 points. Bookings will be automatically entered to an associated profile. Points will be available on your dashboard and ready to be redeemed 15 days after your client's departure date. Earned points are valid up to January 31st of the following calendar year. On January 31st, unredeemed points will automatically expire. We are unable to reissue any expired points, so please be sure to use them while you can. Points are non-transferable and may be redeemed only by the agent who earned the points. Please note, your clients must travel in order to earn points on their reservation. No-show and cancelled reservations are not eligible for VERewards Points. VERewards card will be activated with your first redemption. Only US based travel agents will receive VERewards credit cards. Agents based in Canada or any other country with be issued checks for their redemptions. Your VERewards card must remain activated and your current points balance must meet the minimum redemption points threshold. For redemption values, please click Redeem Now or FAQs found on the left-hand menu on this website.
Tax Requirements
For agents located in US, we do require that you have completed an Individual W9 tax form in the update profile portion of the Website before any redemption requests will be allowed. A year end 1099 tax form will be sent to all agents redeeming an excess of $600.00 in rewards per year and will be mailed to the address listed in your profile by January 31st of the following year. Note that all redeemed rewards are taxable.
Point Issuance
VEReward points are awarded on all qualifying bookings including Express Groups and Custom Link bookings which meet the following criteria:
PACKAGE and HOTEL ONLY BOOKINGS (minimum 2 travelers for 3+ nights) – 6,000 points/booking
ADD-ONS:
- Pre-purchased seat(s) on Vacation Express charter flight - 1,500 points/booking
- Pre purchased checked bag(s) on Vacation Express charter flight - 1,500 points/booking
- Money saving seat & bag bundle - 3,000 points/booking
- Trip Protection Plans (PPP & PPP+) - 3,000 points/booking
- Vacation Protection Insurance (VPI) is not valid for points.
For Traditional Group bookings, agents will receive 6,000 points/room.
Exceptions
VERewards points are not awarded on direct consumer web bookings.
VERewards points are not awarded for any portion booked for children.
VERewards points are not awarded for any bookings with an agent benefit component included e.g. Freebies, FAMs, agent rates, Book 5 Fly Free, etc.
VERewards points are not awarded for any bookings for less than 3 nights.
Fraud
Vacation Express does not tolerate and takes aggressive action against unethical conduct or fraudulent activity. Accordingly, if solely in our own discretion, we believe that anyone has entered someone else’s booking into their Vacation Express account, we will immediately freeze the account and block said person from the Vacation Express program and any other such programs Vacation Express may sponsor in the future.
Wrongful Payments/Overpayments
Vacation Express may recover any amount it overpaid or wrongfully paid to an agent, regardless of how such payment may have arisen including, mistake of law or fact. If any amounts have been overpaid or wrongfully paid to an agent, Vacation Express may require immediate repayment of all or any such amounts.
Cardholder Agreement
REWARD PREPAID VISA CARDHOLDER AGREEMENT
IMPORTANT TERMS AND CONDITIONS - PLEASE READ CAREFULLY
NOTICE: THIS CARDHOLDER AGREEMENT CONTAINS AN ARBITRATION CLAUSE. PLEASE READ THIS PROVISION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS. IT PROVIDES THAT ANY CLAIM RELATING TO YOUR ACCOUNT MAY BE RESOLVED BY BINDING ARBITRATION. YOU ARE ENTITLED TO A FAIR HEARING, BUT THE ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT, AND ARBITRATION DECISIONS ARE SUBJECT TO VERY LIMITED REVIEW.
CLAIMS MAY BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. YOU EXPRESSLY WAIVE ANY RIGHT THAT YOU MAY HAVE TO ARBITRATE A CLASS ACTION. IF EITHER PARTY CHOOSES TO ARBITRATE A CLAIM, NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR TO HAVE A JURY TRIAL ON THAT CLAIM, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO SUCH CLAIM. THE TERMS OF THE ARBITRATION CLAUSE APPEAR AT THE END OF THIS AGREEMENT.
1. Terms and Conditions. This agreement outlines the terms and conditions, governing your use of the Reward Visa Prepaid Card issued by Stride Bank, N.A. Member FDIC and supersedes any terms and conditions that you may have previously received (the “Agreement”). By activating the Card, using, or authorizing the use of the Card, you represent and warrant to us and agree that: (i) you are a U.S. citizen or legal alien residing in one of the 50 states or the District of Columbia; (ii) the personal information that you provide to us in connection with the Card is true, correct, and complete; (iii) You agree to appoint Stride Bank, N.A. as your agent to pool your funds, together with funds from other Cardholders and to deposit those funds at one or more FDIC insured banks, and obtain your funds from the pooled funds account(s) in order to transfer your funds as you may direct; and (iv) you received a copy of this Agreement and agree to be bound by and to comply with its terms, including the Arbitration Provision set forth below.
PLEASE READ THIS AGREEMENT CAREFULLY AND KEEP IT FOR FUTURE REFERENCE.
2. Definitions. “Account Number” means the 16 digit number used to identify your Card Account. Our “Business Days” are Monday through Friday excluding certain federal holidays. “Card” means the Reward Visa Prepaid Card issued to you. “Card Account” means the records we maintain to account for your available funds and transactions made using your Card. “Card Number” is the 16-digit number embossed on your Card. “You” and “your” mean the person to whom the Card Account is issued and who is authorized to use the Card as provided by this Agreement. “We”, “us”, “our” and “Bank” means Stride Bank, N.A., its successors and assigns. “Servicer” means Cardplatforms LLC, which functions as a Card distributor and servicer on behalf of the Bank. “Employer” means the employer you work for. “Unauthorized Use” means that you did not provide, directly, by implication or otherwise, the right to use your Card and you received no benefit from the "unauthorized" purchase (failure to register certain Cards will be considered as not safeguarding your Card).
3. Activating and Signing your Card. Before you can use your Card, you will need to activate it by calling 833-282-1733, or by visiting therewardcardstore.com. We encourage you to use your Card immediately. You must activate your Card prior to the “valid thru” date on the front of your Card. You should also sign the back of the Card where indicated. Write down the Card Number and the toll-free number on a separate piece of paper in case the Card is lost or stolen. We reserve the right to delay activation and use of the Card for up to twenty-four (24) hours. During activation or any Customer Service call, we may request that you provide the card security code printed on the front and/or back of your Card.
4. Fee Schedule. All fees assessed by us are deducted from the available balance in your Card Account. Fees will be assessed as long as there is a remaining balance on your Card, except where prohibited by law. Anytime your remaining Card balance is less than the fee amount being assessed, the balance of your Card will be applied to the fee amount. The fees that apply to your Card Account are as follows:
Reward Visa Prepaid Card Fee Schedule - Effective February 19, 2019
|
All Fees |
Amount |
Details |
|
Domestic Point of Sale |
$0.00 |
There is no fee to use the Card to purchase goods and services in the United States. |
|
ATM Cash Withdrawal |
$2.00 |
This is our fee. You may also be charged a fee by the ATM operator. Maximum of one (1) cash withdrawal per day. Maximum cash withdrawal amount is the available balance on the Card less any applicable fees, up to $500. |
|
Bank Teller Cash Withdrawal |
$1.95 |
This is our fee. You may also be charged a fee by the Bank. Maximum of one (1) cash withdrawal per day. Maximum cash withdrawal amount is the available balance on the Card less any applicable fees, up to $500. |
|
Cash Withdrawal at a Merchant |
$1.95 |
This is our fee. You may also be charged a fee by the Merchant. Maximum of one (1) cash withdrawal per day. Maximum cash withdrawal amount is the available balance on the Card less any applicable fees, up to $500. |
|
Foreign Transaction Fee |
3% of the transaction amount |
Fee charged for transactions occurring outside of the United States, or for merchants that are located in the United States that under Visa rules are categorized as foreign transactions, even if currency is not converted. You may also be charged a fee by any retailers or financial institutions involved in your transaction. Generally, the fee is between 1-4% of the transaction amount. |
|
Card Replacement |
$20.00 |
Fee charged for card replacement. Replacement for expired cards may also incur this fee. |
|
Inactivity |
$4.95 |
Monthly fee charged for inactivity after 6 months of no transactions. |
No overdraft/credit feature.
Contact Reward Visa Prepaid Card by calling 833-282-1733, by mail at PO Box 951004, South Jordan UT 84095-1004, or visit therewardcardstore.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.
THIRD PARTIES MAY ASSESS TRANSACTION FEES IN ADDITION TO THESE FEES.
5. Prepaid Account Description. The Card is a reloadable prepaid card that can be loaded only by the company that provided you with the Card. You may obtain the value available on your Card by calling 833-282-1733 or visiting therewardcardstore.com. The minimum amount of a value load is $5.00. The maximum amount of a value load is $5,000.00. The maximum Card value at any time is $10,000. You will have access to your funds upon activation of the Card (see “Activating and Signing Your Card” above). The Card funds accessible to you after activation are provided by the organization offering this promotion, not the Bank. Such organization is fully responsible for ensuring funds are available on your Card. The Card allows you to access funds loaded or deposited to your Card Account on your behalf. Your Card Account does not constitute a checking or savings account and is not connected in any way to any other account you may have. The Card is not a credit card. The Card is not for resale. You will not receive any interest on the funds in your Card Account. Your funds will expire on the expiration date on the front of your Card. The Card will remain the property of the Issuer and must be surrendered upon demand. The Card is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card is not designed for business use, and we may close your Card if we determine that it is being used for business purposes.
6. Verification of Identity. The USA PATRIOT Act is part of a federal law (the Bank Secrecy Act) that requires all financial institutions to obtain, verify and record information that identifies each person holds a Card Account (“Verification Information”). What this means for you: we require your name, physical address, and date of birth and other information that will allow us to reasonably identify you. We may also ask to see your driver’s license, Social Security card, or other identifying documents at any time. Upon successful verification, you will be able to use your Card via the methods detailed within this Agreement.
7. Activating and Signing your Card. Before you can use your Card, you will need to activate it by following the activation instructions accompanying your Card. You should also sign the back of the Card where indicated. Write down the Card Number and the toll-free number on a separate piece of paper in case the Card is lost or stolen. We reserve the right to delay activation and use of the Card for up to twenty-four (24) hours. During activation or any Customer Service call, we may request that you provide the card security code printed on the front and/or back of your Card, as well as additional Verification Information including, but not limited to, your name, your address, home phone number, date of birth, zip code, and a form of identification.
8. Card Account Access. Subject to the limitations set forth in this Agreement, once your Card has been successfully activated you may use your Card, Card Number, or Account Number, as applicable, to purchase goods or services wherever Visa debit cards are accepted (see section below labeled “Using Your Card for Purchases”), as long as you do not exceed the value available in your Card Account. The maximum amount that can be spent from your Card per day is the balance of the Card Account. The maximum value of your Card is restricted to $10,000.00. There may be fees associated with some of these transactions. For fee information, see the Fee Schedule above. Each time you use the Card, you authorize us to reduce the funds available in your Card Account by the amount of the purchase or withdrawal in addition to any applicable fees, costs or holdings. There is no credit line associated with your Card. This means that at the time of the transaction you must have sufficient funds available in your Card Account to pay for the transaction and any applicable fees and you are never allowed to exceed the available balance in your Card Account. You should get a receipt at the time you make a transaction using your Card. You agree to retain, verify, and reconcile your transactions and receipts.
9. Authorized Users. You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card number, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.
10. Adding Funds to Your Card Account. Adding funds is referred to as “loading”. All loads must be made in U.S. dollars. The Card can be loaded only by the company that provided you with the Card. You cannot load funds to your Card Account. Subject to the limitations in this Agreement, funds may be loaded to your Card Account at any time. All loads are subject to anti-fraud verification procedures that may delay access to the funds. You agree to present the Card and meet identification requirements to complete load transactions as may be required from time to time. We also reserve the right to reject any requests to load funds to your Card Account in our sole discretion.
11. Personal Identification Number (“PIN”). You will be asked to create a PIN when you activate your Card. Your PIN is a security feature which will be needed for certain transactions including cash withdrawals and certain purchase transactions. You agree to take reasonable steps to protect the security and confidentiality of your PIN, Card, and any other security information used to access your Card Account, including user names and passwords (collectively “Access Information”). Your PIN identifies you as the proper user of the Card and authorizes transactions that you make with the Card. You should never write your PIN on your Card, do not keep it with your Card, and do not reveal it to any unauthorized person. You should contact us immediately if you believe that anyone has gained unauthorized access to your PIN. You should not reveal the PIN to anyone and you assume full responsibility for any and all PIN transactions. If you believe that your PIN has been stolen and that unauthorized transactions are occurring on your Card, please contact us immediately at the number on the back of your Card so that we may close the Card and issue you a new Card. If you lose or forget your PIN, you may visit our website, mobile app, or call us (see the “Customer Information” section below) to reset your PIN. Our customer service agents cannot access or communicate your current PIN.
12. Using Your Card for Purchases. You can use your Card to purchase goods and services everywhere Visa debit cards or PULSE® cards are accepted as long as you do not exceed the value available on your Card. If you do not have enough funds available in your Card Account for the entire purchase, you can instruct the merchant to charge part of the purchase to your Card Account and pay the remaining amount with other funds. These are called split transactions and some merchants do not permit them. If you use your Card Number or Account Number without presenting your Card (such as for mail order, telephone or Internet purchases), the legal effect will be the same as if you used the Card itself. Each time you use the Card, you authorize us to reduce the funds available in your Card Account by the amount of the purchase or withdrawal in addition to any applicable fees, costs or holdings. You may not use your Card for any illegal transaction and we may decline authorization for any illegal transaction or online gambling transaction. There is no credit line associated with your Card. This means that at the time of the transaction you must have sufficient funds available on the Card to pay for the transaction and any applicable fees and you are never allowed to exceed the available balance in your Card Account.
13. Using Your Card to Get Cash. You may use your Card to obtain cash at ATMs displaying the network acceptance marks shown on the back of your card or at banks or merchants that have agreed to provide cash back at POS terminals bearing an acceptance mark that is shown on the back of your card. The maximum cash withdrawal amount is the available balance on the Card less any applicable fees, up to $500. Merchants, banks and ATM operators may impose additional withdrawal limits and fees. See the Fee Schedule above for information on the fees we assess for transactions at ATMs, banks and merchants who provide cash back.
14. Merchandise Returns. PLEASE BE AWARE OF THE MERCHANT’S RETURN POLICIES PRIOR TO COMPLETING THE TRANSACTION. If you wish to return any merchandise purchased with the Card, you will be subject to the merchant’s return policies. The Servicer, the Bank, the card network and their affiliates, employees, and agents are not responsible for the services or merchandise purchased with the Card. The Bank is not responsible for the return or exchange of merchandise purchased with the Card. By use of this Card, you, the cardholder, agree that the Bank is not liable for any consequential damages, direct or indirect. Exchange or return of merchandise purchased in whole or in part with the Card is governed by the policies of each merchant and applicable law. If you have a dispute with a merchant, you agree to settle the dispute directly with the Merchant. If the merchant agrees to issue a credit to the Card, such funds may not be available for up to seven (7) business days.
15. Confidentiality. We may disclose information to third parties about your Card or the transactions you make:
16. Our Liability for Failure to Complete Transactions. If we do not complete a transfer to or from your Card Account on time or in the correct amount according to our Agreement with you, we may be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
17. Limitations on Use. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. Your transaction may be denied if you (i) use the Card at unlawful domestic or international gambling web sites, or at payment processors supporting unlawful gambling web sites, or to purchase illegal goods or services; (ii) exceed the transaction limitations described in this Agreement, (iii) do not have adequate funds available in your Card Account for the transaction, or (iv) we otherwise have reason to believe the transaction is fraudulent or not in compliance with the terms of this Agreement. Except as otherwise stated in this Agreement, you do not have the right to stop payment on any purchase or withdrawal originated through your Card.
18. Disclaimer of Warranties. EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS AGREEMENT OR REQUIRED BY LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND TO YOU, WHETHER EXPRESS OR IMPLIED, REGARDING THE CARD OR THE QUALITY, SAFETY OR LEGAL STATUS OF ANY GOODS OR SERVICES PURCHASED WITH THE CARD, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
19. Foreign Transactions. If you conduct a transaction in a currency other than U.S. dollars or with a merchant located outside of the United States, the merchant, network or card association that processes the transaction will convert any related debit or credit into U.S. dollars in accordance with its then current policies. Visa currently uses a conversion rate that is either: (i) selected from a range of rates available in the wholesale currency markets, or (ii) a government-mandated rate. The conversion rate may be different from the rate in effect on the date of your transaction and the date it is posted to your account. We will impose a charge equal to 3% of the transaction amount (including credits and reversals) for each transaction (U.S. or foreign currency) that you conduct outside the 50 United States and the District of Columbia (including foreign websites), or for merchants that are located in the United States that under Visa rules are categorized as foreign transactions, even if currency is not converted. If the foreign transaction results in a credit due to a return, you will receive a refund for the foreign transaction fee based on the exchange rate at the date and time of the credit; the amount of the refunded foreign transaction fee may be more or less than the foreign transaction fee paid at the time of the original purchase.
20. Account Information. You may obtain the value available on your Card by calling 888-282-1733 or visiting therewardcardstore.com.
21. Card Security. This Card may be used without a personal identification number (PIN) to make purchases. Therefore, if you lose your Card, someone will be able to use it. Protect your Card at all times.
22. Lost or Stolen Card. Except as otherwise stated herein, you are responsible for all transactions initiated through the use of your Card, including any PIN-based transactions, any transactions initiated by presenting the Card Number only and any authorized transactions initiated by someone else. If you believe your Card or Access Information has been lost or stolen, call the number or write to the address listed in the “Contact Information” section below. You should also call the number or write to the address listed in the “Contact Information” section below if you believe a transfer has been made using the information from your Card or Access Information without your permission. You also agree to cooperate completely with the Servicer in attempts to recover funds from unauthorized users and to assist in their prosecution
23. Your Liability for Unauthorized Transactions. Tell us AT ONCE if you believe your Card or Access Information has been lost or stolen or if you believe that a transaction has been made without your permission. Your Card can be marked lost or stolen by calling 888-282-1733 to minimize your possible losses. You could lose all the money in your Account. If you tell us within two (2) business days after you learn of the loss or theft of your Card or Access Information you can lose no more than $50 if someone used your Card or Access Information without your permission. If you DO NOT tell us within two (2) business days after you learn of the loss or theft of your Card or Access Information, and we can prove that we could have stopped someone from using your Card or Access Information without your permission if you had told us, you could lose as much as $500. If your Card is a Visa Card, you will not be liable for the amounts stated above provided that the following preconditions are met: (i) Your Card is in good standing; (ii) You have exercised reasonable care in safeguarding your Card from any Unauthorized Use (e.g. you were not grossly negligent or fraudulent in the handling of your Card); and You have not reported two or more unauthorized events in the past twelve (12) months. Also, if your online or paper transaction history shows transfers you did not make, including those made by Card, code or other means, tell us at once. If you do not tell us within 60 days from the earlier of: (i) the date you electronically access your Card Account, if the unauthorized transfer could be viewed in your electronic history; or (ii) the date we sent the FIRST written history on which the unauthorized transfer appeared, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. NOTE: Visa Zero Liability covers U.S.-issued cards only; and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Individual provisional credit amounts are provided on a provisional basis and may be withheld, delayed, limited, or rescinded by the Servicer based on factors such as gross negligence or fraud, delay in reporting unauthorized use, investigation and verification of claim and account standing and history. You must notify the Servicer immediately of any unauthorized use. The transaction(s) at issue must be posted to your account before provisional credit may be issued. If Visa Rules are changed to affect your liability, those changes will become applicable to your transactions under this Agreement upon notice to you as provided by law.
24. Error Resolution. In Case of Errors or Questions About Your Payroll Card Account Telephone us at 888-282-1733 or write us at PO Box 951004, South Jordan UT 84095-1004 as soon as you can, if you think an error has occurred in your prepaid card account. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at 888-282-1733 or writing us at PO Box 951004, South Jordan UT 84095-1004. You will need to tell us:
Your name and (prepaid account) number.
Why you believe there is an error, and the dollar amount involved.
Approximately when the error took place.
If you tell us orally, we require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, (and your account is registered with us), we will credit your account within ten (10) business days for the amount you think is in error, so that you will have access to the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. (Keep reading to learn more about how to register your card.)
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. We may take up to twenty (20) business days to credit your account for the amount you think is in error.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
If you need more information about our error-resolution procedures, call us at 888-282-1733.
It is important to register your prepaid account as soon as possible. Unless you register your account, we are not required to research or resolve any errors regarding your account. To register your account, go to therewardcardstore.com or call us at 888-282-1733. We will ask you for identifying information about yourself (including your full name, address, date of birth, and Social Security Number, government-issued identification number), so that we can verify your identity.
25. Recurring Transactions. If you intend to use the Card for recurring transactions, you should monitor your balance and ensure you have funds available in your Card Account to cover the transactions. “Recurring Transactions” are transactions that are authorized in advance by you to be charged to your Card at substantially regular intervals. If these Recurring Transactions may vary in amount, the person you are going to pay should tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) If you have told us in advance to make Recurring Transactions from your Card Account, you can stop the payment by calling us at 888-282-1733 or writing us at PO Box 951004, South Jordan UT 84095-1004 in time for us to receive your request at least three (3) business days before the scheduled date of the payment. If you call, we also may require you to put your request in writing and get it to us within fourteen (14) days after you call. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we may be liable for your losses or damages. If you have authorized a merchant to make the recurring payment, you should also contact the applicable merchant in order to stop the transaction.
26. Address or Name Changes. You are responsible for notifying us of changes in your mailing address, email address or telephone number within two weeks of the change. Any written communications with you will be only by use of the most recent mailing address, email address and telephone number that you provided and you agree that any notice or communication sent to the mailing address, email address or telephone number noted in the account records shall be effective unless a notice is received from you. Failure to promptly notify us of changes in your contact information may result in information being mailed or delivered to the wrong person or your transactions being declined. Any notice given by us shall be deemed given to you if mailed to you at the last U.S. mailing address furnished by you for the Card Account. You agree that we may accept changes of address from the U.S. Postal Service. You also agree that if you attempt to change your address to a non-U.S. address, your Card Account may be cancelled and funds returned to you in accordance with this Agreement.
27. Changing the Terms and Conditions, Amendment and/and Cancellation. Subject to the limitations of applicable law, we may change the terms of, or add new terms to, the terms of this Agreement at any time, or close or suspend your Card Account, with or without cause, and without giving you notice. We may not give you advance notice if we need to make the change immediately in order to comply with applicable law or to maintain or restore the security of the Card or any related payment system. If any such change becomes permanent and disclosure to you of the change would not jeopardize the security of the Card or any related payment system, we will provide notice to you within 30 days from the making of the change or as otherwise permitted or required by law. Any changes to the Terms and Conditions are maintained online after logging into your Card account and replace any previous Agreement of this Card. In addition, we may suspend, cancel, add, modify or delete any feature offered in connection with your Card at our sole discretion at any time, with or without cause, and without giving you notice, subject to applicable law. If we cancel your Card, any available funds remaining on the Card upon such cancellation, after payment of all applicable charges and fees, will be returned to you unless we have reason to believe you have engaged in fraudulent or illegal activity. You may cancel this Agreement by telephoning or writing us. Upon cancellation, you will no longer be able to use the Card and it should be destroyed. A paper check for the balance remaining in your Card Account will be mailed to you. Your cancellation of the Agreement will not affect any of our rights or your obligations that arose prior to the cancellation.
28. Communications: If you provide us with your mobile phone number or contact us from your mobile number, you express agree that you are providing this phone number for us or any third party acting on our behalf to contact you at this number. You agree that we may use this phone number to contact you for any business purpose about your Card Account and you agree to be responsible for any fees or charges you incur as a result of providing this information. You may request this number not be used. We may offer options that allow you to receive or access text messages or other electronic communications from your mobile phone. By enrolling for these types of communications, you understand and agree to be responsible for any fees or charges you incur as a result of this enrollment. You agree that we may contact you from time to time regarding your Card Account in any manner we choose unless the law says we cannot. For example, we may contact you by mail, telephone, email, fax, recorded message, text message, by using an automated dialer device. We may contact you at home, at your place of employment, on your mobile telephone, at any time including weekends and holidays, at any frequency and leave prerecorded messages or messages with others. When we attempt to contact you, we may identify ourselves, our relationship and our purpose for contacting you even if others might hear or read it. Our contacts with you about your Card Account are not unsolicited. We may monitor or record any conversation or other communication with you.
29. No Warranty of Availability or Interrupted Use. From time to time, the Card service may be inoperative, and when this happens, you may be unable to use your Card or obtain information about your Card balance. Please notify us immediately if you have any problems using the Card. By use of the Card, you agree and accept that we are not responsible for any interruption of service.
30. Unclaimed Property. If there is no record of Card activity for an extended period of time, applicable state law may require the Bank to report the balance on the Card as unclaimed property.
31. Transactions Where Funds May Be Held Until Settlement. When you use your Card to pay for goods or services, certain merchants (such as hotels, rental car companies, gas stations, and restaurants, etc.) may ask us to pre-authorize the transaction in advance and may estimate the final purchase amount. Please be advised that while this additional amount may be unavailable for up to ninety (90) days, your Card will only be charged the actual amount of the purchase at the time the transaction is settled. For gas stations it is recommended that you pay inside to avoid having an additional portion of your Card balance (up to $75.00) held and unavailable for use for a period of time after the use of the Card at the pump. Restaurants may authorize for an amount as high as 25% above the actual purchase price to take into account tip/gratuity. Please note that we may not manually release authorizations without a certified letter or fax from the merchant. In addition, if you commence a purchase and the merchant obtains an authorization, and then you cancel the purchase without completing it, the authorization may result in a temporary hold for that amount of funds for 10 days, or longer in some cases.
32. Card Valid Thru Date. The Card is valid and usable until it is past the expiration date embossed on the Card or until the value on the Card reaches zero, whichever occurs first, except where prohibited or modified by applicable law. If you fail to activate your Card or use all funds on the Card prior to the expiration date shown on the front of the Card, you forfeit your right to the funds associated with your Card.
33. Data Protection and Privacy. The Bank knows that your privacy is very important. As such, safeguarding your privacy will always be one of our highest priorities. A copy of the Bank’s Privacy Policy is included in your Card packaging. Please review it. It may also be found on the cardholder website along with a copy of this Agreement. If you have any concerns about our policy, please contact us at the Contact Information listed below. We reserve the right to modify or supplement our Privacy Policy at any time. Our Privacy Policy is posted on the cardholder website and you agree to review it on at least an annual basis. We will disclose information to third parties about your account or the transfers you make: (i) where it is necessary for completing transfers; (ii) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; (iii) in order to comply with government agency or court orders; or (iv) if you give us written permission.
34. Governing Law/Jurisdiction. This Agreement will be governed by and interpreted in accordance with Federal law and, to the extent Federal law does not apply, by the laws of the State of Oklahoma. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Oklahoma with respect to all controversies arising out of or in connection with the use of the Card and this Agreement that are not subject to arbitration or to any proceedings to enforce the arbitration provision or to confirm or vacate an arbitration award.
35. Void Where Prohibited. Not all services described in this Agreement are available to all persons or at all locations. We reserve the right to limit, at our sole discretion, the provision of any such services to any person or in any location. Any offer of a service in this Agreement shall be deemed void where prohibited.
36. Assignability. The Bank may transfer our rights under this Agreement at any time with or without providing prior notice to you of the assignment. You may not assign or transfer this Agreement or any of your rights or obligations under this Agreement. Any attempt to the contrary shall be null and void. This Agreement shall be binding on you, your executors, administrators, and any permitted assigns.
37. Limited Liability. UNLESS OTHERWISE REQUIRED BY LAW OR THIS AGREEMENT, WE WILL NOT BE LIABLE TO YOU FOR: DELAYS OR MISTAKES RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL, INCLUDING, WITHOUT LIMITATION, ACTS OF GOVERNMENTAL AUTHORITIES, NATIONAL EMERGENCIES, INSURRECTION, WAR, OR RIOTS; THE FAILURE OF MERCHANTS TO HONOR THE CARD; THE FAILURE OF MERCHANTS TO PERFORM OR PROVIDE SERVICES; COMMUNICATION SYSTEM FAILURES; OR FAILURES OR MALFUNCTIONS ATTRIBUTABLE TO YOUR EQUIPMENT, ANY INTERNET SERVICE, OR ANY PAYMENT SYSTEM. IN THE EVENT THAT WE ARE HELD LIABLE TO YOU, YOU WILL ONLY BE ENTITLED TO RECOVER YOUR ACTUAL DAMAGES. IN NO EVENT SHALL YOU BE ENTITLED TO RECOVER ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF YOU HAVE ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES. THIS PROVISION SHALL NOT BE EFFECTIVE TO THE EXTENT OTHERWISE REQUIRED BY LAW. TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT YOUR RECOVERY FOR ANY ALLEGED NEGLIGENCE OR MISCONDUCT BY THE BANK OR SERVICER SHALL BE LIMITED TO THE TOTAL AMOUNT LOADED ON THE CARD.
38.Entire Agreement. This Agreement sets forth the entire understanding and agreement between you and us, whether written or oral, with respect to its subject matter and supersede any prior or contemporaneous understandings or agreements with respect to their subject matter.
39. Severability. If any of the terms of this Agreement are invalid, changed by applicable law or declared invalid by order of court or regulatory authority, the remaining terms of this Agreement shall not be affected, and this Agreement shall be interpreted as if the invalid terms had not been included in this Agreement.
40. Waiver. We do not waive our rights by delaying or failing to execute them at any time. To the extent permitted by law and as permitted by the Arbitration section below, you agree to be liable to us for any loss, costs, or expenses that we may incur as a result of any dispute or legal proceeding involving your Card Account. If a court finds any provision of this Agreement invalid or unenforceable, such finding shall not make the rest of this Agreement invalid or unenforceable. To the fullest extent possible, any such provision shall be deemed to be modified so as to be rendered enforceable or valid; however, if such provision cannot be so modified, it shall be stricken and all other provisions of this Agreement in all other respects shall remain valid and enforceable.
41. Acknowledgment of Arbitration. Your Card is being made available and priced by the Bank on the basis of your acceptance of the following arbitration clause. By accepting your Card, you acknowledge that you are giving up the right to litigate Claims if either party elects arbitration of the Claims pursuant to this clause, except as otherwise expressly provided herein, and you hereby knowingly and voluntarily waive the right to trial of all Claims subject to this Agreement. You further acknowledge that you have read this arbitration provision carefully, agree to its terms, and are entering into this Agreement voluntarily and not in reliance on any promises or representations whatsoever except those contained in this Agreement.
ARBITRATION NOTICE
PLEASE READ THIS ARBITRATION PROVISION CAREULLY. THIS ARBITRATION CLAUSE SUBSTANTIALLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, IN THE EVENT OF A DISPUTE.
Arbitration of Claims. Except as expressly provided herein, any claim, dispute or controversy (whether based upon contract; tort, intentional or otherwise; constitution; statute; common law; or equity and whether pre-existing, present or future), including initial claims, counter-claims, cross-claims and third party claims, arising from or relating to (i) the Card; (ii) any service relating to the Card; (iii) the marketing of the Card; (iv) this Cardholder Agreement, including the validity, enforceability, interpretation, scope, or application of the Agreement and this arbitration provision (except for the prohibition on class or other non-individual claims, which shall be for a court to decide); and (v) any other agreement or instrument relating to the Card or any such service (“Claim”) shall be decided, upon the election of you or the Bank (or Cardplatforms LLC or the Bank’s agents, employees, successors, representatives, affiliated companies, or assigns), by binding arbitration pursuant to this arbitration provision and the applicable rules and procedures of the arbitration administrator in effect at the time the Claim is filed. The American Arbitration Association (“AAA”) shall serve as the arbitration administrator. You may obtain copies of the current rules, forms, and instructions for initiating an arbitration with the AAA by contacting the AAA as follows: on the web at www.adr.org or by writing to AAA at 1633 Broadway, 10th Floor, New York, NY 10019.
Other Claims Subject to Arbitration. In addition to Claims brought by either you or the Bank, Claims made by or against the Bank or by or against anyone connected with you or the Bank or claiming through you or the Bank (including a second cardholder, employee, agent, representative, affiliated company, predecessor or successor, heir, assignee, or trustee in bankruptcy) shall be subject to arbitration as described herein.
Exceptions. You and we agree not to invoke our right to arbitrate any individual Claim you bring in small claims court or an equivalent court so long as the Claim is pending only in that court. This arbitration provision also does not limit or constrain the Bank’s right to interplead funds in the event of claims to Collateral Account funds by several parties.
Individual Claims Only. It is the intent of the parties to require Claims to be submitted to arbitration on an individual basis only. Claims subject to this arbitration provision may not be joined or consolidated in arbitration with any Claim of any other person or be arbitrated on a class basis, in a representative capacity on behalf of the general public or on behalf of any other person, unless otherwise agreed to by the parties in writing. However, co-applicants, second cardholders and authorized users of a single Card and/or related cards are considered as one person, and the Bank, its officers, directors, employees, agents, and affiliates are considered as one person.
Arbitration Fees. If you initiate arbitration, the Bank will advance any arbitration fees, including any required deposit. If the Bank initiates or elects arbitration, the Bank will pay the entire amount of the arbitration fees, including any required deposit. Notwithstanding any provision of this arbitration provision or the rules and procedures of the arbitration administrator, the Bank will be responsible for payment and/or reimbursement of any arbitration fees to the extent that such fees exceed the amount of the filing fees you would have incurred if your Claim had been brought in the state or federal court nearest your residence with jurisdiction over the Claims.
Procedure. A single arbitrator will resolve the Claims. The arbitrator will be a lawyer with at least ten years’ experience or who is a former or retired judge. The arbitration shall follow the rules and procedures of the arbitration administrator in effect on the date the arbitration is filed, except when there is a conflict or inconsistency between the rules and procedures of the arbitration administrator and this arbitration provision, in which case this arbitration provision shall govern. Any in-person arbitration hearing for a Claim shall take place within the federal judicial district in which you live or at such other reasonably convenient location as agreed by the parties. The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”) and shall honor all claims of privilege and confidentiality recognized at law. All statutes of limitations that would otherwise be applicable shall apply to any arbitration proceeding. The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. At the request of any party, the arbitrator will provide a written explanation of the basis for the disposition of each claim, including written findings of fact and conclusions of law. This arbitration provision is made pursuant to a transaction involving interstate commerce and shall be governed by the FAA.
Survival of Arbitration. This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any party; iii) any transfer, sale or assignment of your Card Account; or iv) closing of the Card Account. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
This Card is issued by Stride Bank, N.A, Member FDIC, pursuant to a license by Visa® U.S.A. Inc. Visa® is a registered trademark of Visa® U.S.A. Inc.
42. Contact Information
Use the ‘Contact Us’ feature from any of the below locations.
Cardholder Website: therewardcardstore.com
Customer Service: 833-282-1733
In Writing to:
Servicer Mailing Address:
Cardplatforms
PO Box 951004
South Jordan UT 84095-1004
Issuing Bank Mailing Address:
Stride Bank, N.A., Payments Division
PO Box 3003
Enid OK 73703